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[经验] 我说想说一下ix的信用还是很不错的,分享我的退款经历

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发表于 2010-11-19 12:26:15 | 显示全部楼层 |阅读模式
HostEase美国主机商优惠码
因为我这边网络的原因,电信连美国空间FTP速度基本为0,网站ping值350左右居高不下,无奈之下我只好退款了。

斑竹说的域名注册超过24小时要扣19.95美金的,而我注册的免费域名已经超过4天,他也全额退款了,当然域名就取消了

之前听说IX信用不好,态度很差,或者拖延时间拒付退款的,都是个别情况吧,至少我觉得他们效率还是很高的,大家可以看一下我的退款经历

--------------------------------一开始我申请退款,收到他们的自动回复,他们要求我确认退款----------------------------------------------------------
Yuliya G., Tue Nov 16 01:02:28 2010
Ticket Status was changed from Open to On-Hold
Dear Chen,

We're very sorry for any inconvenience that you've experienced while using our services. We're constantly working to improve the quality of your experience, and we strive to make your experience with us as satisfying as possible. So that we can provide you with the fastest resolution to any problems you've encountered, we ask that you please update this ticket with as much detail as you can regarding the problem at hand. One of our operators will contact you as soon as they're able to do so to address your concerns. In the mean time, please update this ticket with the details of any changes that take place while we're working. We appreciate your patience.

--------------------------------我发送确认后收到回复----------------------------------------------------------
Steven A., Wed Nov 17 12:26:13 2010
Ticket Status was changed from Working to On-Hold
Hello Chen,

As per your request, I am forwarding this ticket to our billing department to cancel the hosting account. The domain name that you have registered is yours for the next year and it will switch to a paid registration as you are currently using the free point from the hosting product. If you have any further questions please feel free to contact us at any time.

Thank you,
Steven Algarotti
Customer Relations Dpt.


------------------------------他们询问是否要取消我注册的域名,希望在24小时内确认------------------------------------------------------------
Tanya Z., Wed Nov 17 13:52:28 2010
Dear Chen,

Plese, clarify whether you would like to cancel the registration of the doamin name 我注册的免费域名.com. We are able to do it within the next 24 hours. Otherwise, we will deduct the amount of USD 19.95 from the total refund amount as per ICANN regulations domain registrations are non-refundable.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Tanya Zhovtobryukh
Customer Relations Dpt.

-------------------------------我回复确认取消域名后的回复,表示全额退款-----------------------------------------------------------
Anna V., Thu Nov 18 08:14:19 2010
Ticket Status was changed from Open to Answered
Dear chen,

I have now canceled your hosting plan and the domain registration as per our 30 days money back guarantee. The total refund amount was $75.84 and it was credited to your Alipay. Please allow one to nine days for the refund to show up on your statement. In the meantime you can review all changes in your online invoice.

Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Anna Vasilyeva
Customer Relations Dpt.

-------------------------------刚才收到支付宝收款确认------------------------------------------------------------
描述:        null
支付说明:        外币支付( $ 75.84 )
对方信息:        Ecommerce,Inc. j***@ecommerce.com 查看信用 留言
时间报告:       
创建时间        结束时间
2010.11.19 09:31:03         2010.11.19 09:31:04
---------------------------------------------------------------------------------------------------------------------------------------

全部结束,希望对大家有用!希望斑竹分享给大家哈哈

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发表于 2010-11-19 12:43:42 | 显示全部楼层
RAKSmart美国主机商2014新春优惠大促销
发表于 2010-11-30 14:12:41 | 显示全部楼层
Godaddy美国主机2014年半价优惠大促销
已经提交了退款申请,收到了自动回复的邮件,好像没有让我确认的意思?不过我还是更新了Ticket,回复了一个,“yes,I want to refund.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Dear xxxx:
A new trouble ticket (#1358363) was created in your account.

**********************************
Subject: I want to refund
Account Link: Hosting ID #689635: Unlimited Pro (Win)
Category: Billing
**********************************

Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1358363

Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. You can view the ticket after logging in at the following URL:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1358363

Alternatively, you can reach us  via 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or  via telephone at 1-800-385-0450 (international +1-614-534-1961).

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com
发表于 2010-11-30 14:14:41 | 显示全部楼层
Godaddy美国主机2014年半价优惠大促销
这个是自动的邮件不用回复的。。只要回复那个他们回复你的ticket就行了。
发表于 2010-12-1 08:49:05 | 显示全部楼层
RAKSmart美国主机商2014新春优惠大促销
昨晚给我回邮件了,好像已经直接给我退款了,但是扣除了第一年的域名费USD 19.73.
应该是这个意思吧?
我是不是就等着钱打到支付宝账号就行了?
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Dear xxx,

The status of your ticket (1358363) has been changed from New to Answered by Tanya Z.

This update was added:
Dear Xiaoliang,

I have now cancelled your hosting account #689635 as per our 30 days money back guarantee. The total refund amount was USD 266.83 and it was credited to your Alipay. Please allow one to nine days for the refund to show up on your statement. In the meantime you can review all changes in your online invoice.

Please note that as per ICANN regulations and our Terms of Service domain registration fees are non-refundable. The amount deducted from your refund for domain registration fees was USD 19.73. You can continue to manage and use your domain name through your control panel.
Should you have any further questions, please do not hesitate to contact us, we are available 24/7.
Respectfully,
Tanya Zhovtobryukh
Customer Relations Dpt.


Click here to login and view the ticket:
https://manage.ixwebhosting.com/index.php/cpanelhelpdesk.getFrmTicketModify/hd_ticketid/1358363

******************************
Subject: I want to refund
Account Link: General Inquiry
Category: Billing
******************************

Your initial inquiry:
hello
I bought your hosting which is Unlimited Pro (Win) a few days ago, because it is unsuitable for my website ,so I decide to refund.
I'm sorry for inconvenience to you .


Please do not reply to this email as it is sent to you automatically and your answer will not be received. Instead, please respond to us by updating the ticket. Alternatively, you can reach us by 24/7 Live Chat at
http://www.ixwebhosting.com/index.php/pages.LiveChat
or by telephone at 1-800-385-0450 (international +1-614-534-1961).

Thank you!

Helpdesk System
IX Web Hosting
https://www.ixwebhosting.com
发表于 2010-12-1 10:22:12 | 显示全部楼层
美国服务器
真快啊,支付宝已经收到退款了
发表于 2010-12-1 10:26:58 | 显示全部楼层
HostEase美国主机商优惠码
是的。
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