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发表于 2011-5-22 19:59:58
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Thank you for contacting Online Support and for bringing this to our attention. The issue you have been experiencing with site connectivity is being worked on by our technicians. Service will return to normal as soon as possible. Due to the nature of this issue, we are unable to give a specific time frame for this resolution. We appreciate your patience and understanding in this matter and we apologize for any inconvenience. In order to successfully restore your hosting account from a previous state, we will need the following information. Note: We can only restore hosting accounts up to 30 days prior.
1. We need to know the date / time we should restore the information from.
2. What to restore: The entire site, a specific directory, a database, a file, etc.
3. Where to restore the information to.
4. Please clearly state that you accept the Restore fee of $150.00 (USD) and provide us with the last 4 digits of the payment method on file that you wish for us to use for this charge.
5. Please clearly state that you accept the Terms of Service which you can review on our legal page.
6. Tell us if we have permission to OVERWRITE any existing data with recovered data? (If not, please tell us where to restore the information to.)
7. If you are going to need a database restored please specify the name of the previous database and the name of the new database where we will restore content to. Please provide permission to overwrite the content of that database.
8. Please clarify whether you would like the website statistics for your account restored.
9. Provide the domain name that is associated with the hosting account.
Please allow 7-10 business days to complete the restore.
Sincerely,
James P.
Online Support Team |
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